Hosted IVR

DCDIAL’s Hosted IVR (Interactive Voice Response) will allow you to interact with your customers while saving your agent’s valuable time. IVR’s can be used for surveys, call routing, appointment reminders, market research, and much more. With DCDIAL you can quickly build an IVR using our online portal. You can use your own pre-recorded messages, or combine them with our text-to-speech capability to build anything, from an automated outbound survey to an auto attendant that will route calls within your organization. Your IVR can be tied in to your Local & Toll Free Numbers. DCDIAL will guide you along the way so always feel free to call one of our support representatives to help you create an IVR suitable for your business needs.

Examples of IVRs

• Inbound or outbound phone survey
• Political polls and market research
• Order processing and account updates
• Advertising promotions
• Lead generation and qualification
• Auto attendant
• Medical appointment reminder
• Health risk assessment
• Emergency response survey
• Customer service and satisfaction surveys

IVR Features

• Low price, no contracts or startup fees
• Real-time reports and updates
• Text-to-speech integration
• Outbound and inbound capability
• Right party contact verification

Fast and Simple IVR’s

DCDIAL gives you the ability to deliver dynamic, custom IVRs that can be implemented quickly and that will keep up with your changing business needs. Use them for your inbound and outbound calls, whether to optimize your contact center with self-service options, or for agent-backed campaigns.