Telecom compliance is in a state of constant flux, and violating the current laws and regulations can be costly.

Our IT experts at Digital Compass designed DCDial’s call center software with compliance integration built-in. Choose from the features and tools that apply to your field and service area to achieve and maintain 100% telecom compliance—without disrupting agent efficiency.

Streamline Compliance And Data Security

Minimize Risk Without Disrupting Agent Efficiency

Ensure Compliance And Data Security Across Multiple Call Centers

Full Compliance Control With An Intuitive User Interface

Automated Compliance Updates And Alerts

Minimize Risk Without Disrupting Agent Efficiency

Ensure Compliance And Data Security Across Multiple Call Centers

Full Compliance Control With An Intuitive User Interface

Automated Compliance Updates And Alerts

Features

Manual Dial Only

Manual dialing mode ensures a live agent initiates all outgoing calls…

Call Recording

Document all inbound and outbound calls by automatically recording all…

Contact, State and Shift Schedules

Create customized outbound dialing schedules for each time zone, state, and…

Manual Dial Only

Manual dialing mode ensures a live agent initiates all outgoing calls, opposed to relying solely on your automated dialer.

Call Recording

Document all inbound and outbound calls by automatically recording all agent conversations.

State Strategy

Maintain state-by-state telecom compliance by configuring each area…

Time Zone Strategy

Often, your agents live outside of the time zone they are dialing.

DNC (Do-Not-Call) Option

Avoid costly DNC fines and violations by automatically blocking all numbers that…

Contact, State and Shift Schedules

Create customized outbound dialing schedules for each time zone, state, and day of the week.

State Strategy

Maintain state-by-state telecom compliance by configuring each area or zip code accordingly.

Lead Filter Strategy

Filter outreach by phone type, time of the day, and day of the week.

Lead Call Limit

Configure your outbound dialing to distribute contact attempts to the…

Call Status Strategy

Empower your agents to determine which client number should be dialed.

Time Zone Strategy

Often, your agents live outside of the time zone they should be dialed.

Call Status Strategy

Empower your agents to determine which client number should be dialed.

Cell Phone Scrub

Cell phone numbers change constantly. Ensure you maintain compliance by…

PCI Compliant Payment Lines

Built-in data security ensures your
automated IVR is convenient, secure…

Call Limit / Over-Dialing Protection

Even if you are fully compliant, you don’t want to be a nuisance.

Lead Filter Strategy

Filter outreach by phone type, time of the day, and day of the week.

Lead Call Limit

Configure your outbound dialing to distribute contact attempts to the most appropriate phone number.

Real-Time Agent Monitoring & Reporting

Call center managers can log in…

DNC (Do-Not-Call) Option

Avoid costly DNC fines and violations by automatically blocking all numbers that agents and managers add to your in-house…

Cell Phone Scrub

Cell phone numbers change constantly. Ensure you maintain compliance by scrubbing your cell phone list to ensure…

PCI Compliant Payment Lines

Built-in data security ensures your automated IVR is convenient, secure, and PCI-compliant.

Call Limit / Over-Dialing Protection

Even if you are fully compliant, you don’t want to be a nuisance and Call-Limit

Real-Time Agent Monitoring & Reporting

Call center managers can log in remotely from anywhere with Internet connection to access real-time reporting, and live…