Optimize Your Emergency Response System Support Your Crisis Response Team With An Integrated Emergency Communications Network

Emergencies are impossible to predict, which is why you must take a proactive approach by creating an integrated emergency communications network. This system must balance the need for communications security with the need for rapid outreach, as well as a high volume of incoming inquiries.

DCDial reached out to the tech team at Digital Compass to create a progressive, multi-channel, rapid response system. A system that can be set up at a moment’s notice, without waiting for your IT team!

Proactive Communications Network

The integrity of your business, products, and services requires you to set up proactive emergency procedures and protocols. DCDial’s emergency communications systems are progressive, agile, and versatile. Our intuitive drag and drop interface allows you to personalize and change your communication channels at a moment’s notice.

Set up emergency hotlines, prioritize and route incoming calls, direct callers to pre-recorded informative messages, automate outgoing updates via SMS, social media, and email, and more!

Emergency Call Center Solutions

Multi-Channel Communications

Self-Service IVR

Remote Communications

Emergency Call Center Solutions

Optimize Your Call Center With Integrated Crisis Communications

Set up local and toll-free emergency hotline for as little as $1 and $2 per line
Built-in compliance and communications systems ensure sensitive client and caller data is never compromised
Built-in compliance and communications systems ensure sensitive client and caller data is never compromised

Multi-Channel Communications

Real-Time Rapid Engagement

Multi-channel communications grant your clients and consumers access to convenient one and two-way communication—talk, SMS, voice, email, and social CRM
Take a proactive approach to outreach by sending computer generated, or pre-recorded, crisis communication
Automate ongoing and post-emergency updates with agent-free outreach, and one-click transfer to a live agent

Self-Service IVR

Not Every Caller Requires A Live Agent

Interactive voice response (IVR) optimizes call flow, routing, and hold times
Intelligent drag and drop interface allows you to redesign your communications networks at any time
Real-time reporting and analytics allow you to minimize bottlenecks in your rapid response system

Remote Communications

Manage Your Emergency Notification System From Anywhere In The World

Simply log into your back of house to view real-time reports and analytics, monitor agent interactions, adjust communication channels, adjust call blending, and optimize dashboards
Empower your crisis response team with mobile communication solutions that ensure everyone is on the same pageEmpower your crisis response team with mobile communication solutions that ensure everyone is on the same page
Agent-free communication solutions keep your audience updated and engaged via social CRM, mobile apps, live chat, voice, video, and one-click agent transfer