ACD

Efficiently route your calls to the appropriate agent.

IVR

Intuitive voice technology boosts first call resolution.

CTI

Automate and integrate your phone and CRM.

Call Tracking

Efficiently route your calls to the appropriate agent.

Provide Your Customer Service Agents with The Technology They Require!

Get it right the first time with DCDial’s intuitive call center software. Our contact center technology is dually optimized support both the needs of the caller, and your CSAs. We decrease hold and handle times by 20% or more, and rapidly accelerate first call resolution.

Reduce customer churn rate by 15%, with multichannel contact solutions. Allow your customers to call, text, email, or connect directly through social media.

Your agents need to know who they are talking to. Automatically populate caller data—time zones, follow-up satisfaction survey, client information, and more!

Quality technology doesn’t need to cost more! We worked with Digital Compass to design superior technology, that is less expensive than our competitors. Not only does our modern technology cost less, but our Cloud call center solutions slash your server, software, and maintenance budget.

Features

Route Calls by Agent Skillset

Prioritize Calls

Whisper Feature Alerts Agents to Incoming Calls

Advanced Call Distribution Algorithms

Integrated with CRM

Multichannel Web/Text/Voicemail Routing

Time-Saving Speech Recognition Routing

Advanced Agent Desktop and Tools

Intuitive, Familiar, and Adaptive Agent Dashboard

Automated Follow-ups

Real-Time Analytics and Reporting

Easy to Navigate Agent Scripts

Endless Customizable Features


Minimize cost-per-acquisition, decrease by 20% or more.

Generate thousands of calls in a matter of minutes.

Generate thousands of calls in a matter of minutes.

Reduce churn rate by 15% to increase conversions and ROI drastically.

Here’s What DCDial’s Satisfied Customers Have to Say

Our inbound call volume increased by over 50% in the first 30 days, without placing additional strain on our CSAs. In fact, it made their job easier!

Intel Partner

Our Products

Interactive Voice Response

Voice Broadcast

Predictive Dialer

Text Messaging

Automatic Call Distribution

Computer Telephony Integration

Call Tracking

Power Dialer

Preview Dialer

Progressive Dialer