Automate Outreach

Schedule automated customer satisfaction surveys, voter polls, employee feedback, targeted marketing research, business data, and more! Then, analyze your data with in-depth outcome analytics and reports.

Connect Callers

Voice-activated dialing and keypad inbound call routing reduces hold times and increases first call resolution by connecting callers to the right department every time.

Drag And Drop IVR

Digital Compass worked diligently to design DCDial’s client-customized IVR. Simply drag and drop to create your automated phone menu and call routing-tree.

Provide Your Customer Service Agents with The Technology They Require!

28%

Before IVR:

Connect times were long, and call
abandonment on the rise.

100%

After IVR:

Instant decrease in hold and handle times, resulting in a 10% increase in conversions.

IVR might be automated, but it is also personalized! Provide your callers and clients with effective, efficient, and convenient communication channels

Conveniently schedule automated follow-up calls, appointment and payment reminders, hold free return calls, surveys, polls, feedback, and more!

Change and update your phone menu and call routing anytime you would like. Customize for after hours or holiday routing, and always maintain telecom compliance.

Route every caller to the right person or department, to a message with your direct contact info, or to a menu that will automatically process their request.

Streamline the inbound caller’s journey, and support the agent’s workflow with smart call routing.

DCDial’s Flexible IVR Saves You Time And Money!

Quickly determine inbound caller goals, and route their calls accordingly.
Take your service to the next level, by generating quick and convenient direct feedback and marketing data.
Reduce hold times, increase first-call
resolution, and increase customer satisfaction with your customized phone menu.

IVR Offers Convenience And Efficiency

Quickly determine inbound caller goals, and route their calls accordingly.

Take your service to the next level, by generating quick and convenient direct feedback and marketing data.

Reduce hold times, increase first-call resolution, and increase customer satisfaction with your customized phone menu.

Features

DCDial’s Flexible IVR Saves You Time And Money!

Quickly determine inbound caller goals, and route their calls accordingly.
Take your service to the next level, by generating quick and convenient direct feedback and marketing data.
Reduce hold times, increase first-call
resolution, and increase customer satisfaction with your customized phone menu.

Our Products

Interactive Voice Response

Voice Broadcast

Predictive Dialer

Text Messaging

Automatic Call Distribution

Computer Telephony Integration

Call Tracking

Power Dialer

Preview Dialer

Progressive Dialer