Reporting Introduction

Call activity reports are essential for creating actionable insights across all call center KPIs. Our real-time reporting and analytics automatically gather small and big data to visualize your metrics in a user-friendly dashboard. Instantly access a snapshot view of your designated performance objectives, charts, percentages, and graphs, or drill down into the report for in-depth data and interaction mining.

Customize your contact center analytics by any combination of industry-standard and in-house metrics. Intuitive and user-friendly drag and drop dashboard is clean and modern, allowing you to visualize and organize performance objectives any way you like.

Customize your contact center analytics by any combination of industry-standard and in-house metrics. Intuitive and user-friendly drag and drop dashboard is clean and modern, allowing you to visualize and organize performance objectives any way you like.

Customize your contact center analytics by any combination of industry-standard and in-house metrics. Intuitive and user-friendly drag and drop dashboard is clean and modern, allowing you to visualize and organize performance objectives any way you like.

Features

Configure Your Call Center Analytics And Reports Any Way You Like!
Visualize contact center data anyway you like—in charts, graphs, percentages, or raw data grids.
Create, save, and schedule custom reports by industry and/or in-house metrics and objectives.
Track real-time metrics with at-a-glance dashboards or drill down into the report for in-depth data and interaction mining.
Create custom reports, templates, columns, grouping, sorting, filters, time periods, and more.
Reconfigure and color code the drag and drop dashboard any way you like.
Reconfigure and color code the drag and drop dashboard any way you like.
Set up notifications and alarms to alert you to specified performance objectives.Individually monitor KPIs by agent, manager, campaign, individual call center, and more.
Populate as many reports and big data analytics and reports as you wish.
Call activity reports broken down by lead source, agent, team, or place in sales funnel or pipeline.
Export data for offline presentation and use.

Our Products

Interactive Voice Response

Voice Broadcast

Predictive Dialer

Text Messaging

Automatic Call Distribution

Computer Telephony Integration

Call Tracking

Power Dialer

Preview Dialer

Progressive Dialer