Intuitive Dashboard

Our user-friendly dashboard design optimizes your agent workflow.

Integrated CRM

Integrated and automated to boost productivity, efficiency, quality, and 100% compliance.

Intelligent Dialer

Increase connect rates, reduce churn rate, and minimize handle and hold times.

Advanced Forecasting

Ensure you have the staffing and skill levels required to drive conversions and first call resolution.

Give Your Contact Center the Competitive Edge with Advanced Workforce Optimization

DCDial’s signature call center technology was created by the innovative minds at Digital Compass. Our WFO solutions allow you to design an efficient agent workflow, which streamlines and simplifies the customer journey. Agents love the thoughtful graphics and functions within our integrated and adaptive dashboard. A dashboard designed to improve WFO by at least 15%.

Empower your inbound/outbound call center agents to succeed with efficient staffing and forecasting tools. Maintain a steady call volume, which allows your agents to engage with your clients—without feeling overwhelmed or pressured to sacrifice service or quality to process more calls.

Engage consumers in their preferred method of communication, improving engagement by 86%.

DCDial offers cost-effective, Cloud-based multichannel contact center solutions—designed for us by Digital Compass. Our goal is to deliver superior technology. Technology that supports proactive outreach with automated and integrated CRM, salesforce, and agents scripts. Boost overall call center productivity by 100%!

Features

Schedule the Right CSA at the Right Time

Optimize Call Centers by Agent Skillset

Forecast Inbound/Outbound Call Volume

Forecast Inbound/Outbound Call Volume

Real-Time Distribution of Fluctuating Call Volumes

Minimize Overtime

Automate Call Center Compliance

Decrease Hold and Handle Times

Increase Connect Rates

Intuitive and Responsive Dashboard

Real-Time WFM Alerts

Supervisor-Free Scheduling Adjustments

Personalize Schedule Preferences

Advanced Reporting and Analytics

Test, Train, and Run Multiple Scenarios

0% Overtime, Regain control of your labor line, without overwhelming your staff.
Reduce Churn by 15%, Workforce management elevates service for your internal and external customers.
Outperform your Competition by 20%, Increase productivity with automated and intuitive dashboard design.
Signature Software, We worked with Digital Compass to design elevated call center software. Software that is modern, integrated, convenient, and intuitive. DCDial’s signature call center software is the most advanced on the market today, and also the most competitively priced!

Here’s What DCDial’s Satisfied Customers Have to Say

The dashboard design is intuitive and adaptive, and the forecasting tools are spot on. Our connect rates doubled almost instantly.

Intel Partner

Our Products

Interactive Voice Response

Voice Broadcast

Predictive Dialer

Text Messaging

Automatic Call Distribution

Computer Telephony Integration

Call Tracking

Power Dialer

Preview Dialer

Progressive Dialer