DCDial turned to the team at Digital Compass to develop and design cutting-edge call center software that caters to the unique needs of collections and accounts receivable.
The end result is efficient, secure, and compliant collections software.
Our smart dialing modes, real-time reporting and analytics, and intuitive user-interface deliver efficiencies across all KPIs.
Smart Dialing Modes
Optimize Agent Workflow
Security & Compliance
Reporting & Analytics
Smart Dialing Modes
Triple Outbound Call Volume And Average 50 Minutes Talk Time Per Hour
Progressive dialer weeds out busy signals, answering machines, fax machines, and disconnected numbers
Automated power dialer essentially doubles your workforce, without increasing staffing levels
Predictive dialer eliminates manual dialing and predicts when your agents are ready for their next caller
Optimize Agent Workflow
Integrated Collections Software Supports Agent Workflow
Outbound preview dialer and inbound CTI screen pop provide collections agents with essential caller dataInbound and outbound call blending reduce hold and handle times, and empower your agents to succeedInteractive voice response and intelligent call routing increase connect rates with inbound callers
Security & Compliance
Automated Telecom And PCI Compliance
Secure payment processing for telephone collections and accounts receivableRegardless of your outbound call center time zone, outbound calls always comply with the rules of the automatically dialed state or county Call recording allows for multiple safeguards
Reporting & Analytics
Real-Time Call Center Analytics
Automatically log calls to the integrated CRM for efficiency and analyticsVisualize real-time agent, campaign, client, and call center insights Managers can log in and remotely monitor call center, adjust contact tree, and redistribute call flow