DCDial turned to the team at Digital Compass to develop and design cutting-edge call center software that caters to the unique needs of collections and accounts receivable.
The end result is efficient, secure, and compliant collections software.
Our smart dialing modes, real-time reporting and analytics, and intuitive user-interface deliver efficiencies across all KPIs.

Smart Dialing Modes

Optimize Agent Workflow

Security & Compliance

Reporting & Analytics

Smart Dialing Modes

Triple Outbound Call Volume And Average 50 Minutes Talk Time Per Hour

Progressive dialer weeds out busy signals, answering machines, fax machines, and disconnected numbers
Automated power dialer essentially doubles your workforce, without increasing staffing levels
Predictive dialer eliminates manual dialing and predicts when your agents are ready for their next caller

Optimize Agent Workflow

Integrated Collections Software Supports Agent Workflow

Outbound preview dialer and inbound CTI screen pop provide collections agents with essential caller data
Inbound and outbound call blending reduce hold and handle times, and empower your agents to succeed
Interactive voice response and intelligent call routing increase connect rates with inbound callers

Security & Compliance

Automated Telecom And PCI Compliance

Secure payment processing for telephone collections and accounts receivable
Regardless of your outbound call center time zone, outbound calls always comply with the rules of the automatically dialed state or county
Call recording allows for multiple safeguards

Reporting & Analytics

Real-Time Call Center Analytics

Automatically log calls to the integrated CRM for efficiency and analytics
Visualize real-time agent, campaign, client, and call center insights
Managers can log in and remotely monitor call center, adjust contact tree, and redistribute call flow