Whether you are launching your first customer engagement center, or are looking to upgrade your call center software, DCDial provides you with innovative all-in-one service solutions.
We provide you with cutting-edge, yet clear customer communications. Our integrated approach meets both high and low volume call volumes. Perfect for both inbound and outbound communications, with built-in security and compliance.
Custom-tailor your outreach, offer omnichannel engagement, and change contact distribution at any time!

Personalized Outreach

Self-Service Solutions

Workflow Optimization

Cost-Effective

Personalized Outreach

The Modern Call Center Doesn’t Feel Like A Call Center

Intelligent routing ensures the most qualified agent answers the call, or activates direct dialing based on recent interactions
Intelligent routing ensures the most qualified agent answers the call, or activates direct dialing based on recent interactions
Intelligent routing ensures the most qualified agent answers the call, or activates direct dialing based on recent interactions

Self-Service Solutions

Agent-Free Interaction Optimizes Customer Communications

Self-service interactive voice response empowers callers to conveniently process agent-free requests—even to schedule service
CSA-free outreach for surveys, polls, appointments, and service reminders—via SMS, ringless voice drop, or voice broadcasting
An intuitive back of house set-up allows you to automate last-minute outreach to capitalize on trends, or alert customers to pertinent changes

Workflow Optimization

Happy Agents, Equals Happy Customers

Empower agents to succeed with CTI screen pop, preview dialer, personalized scripts, and advanced sales and CRM integration
Advanced power and progressive dialers eliminate the need to dial, as well as weed out busy signals, voicemail, and answering machines
Contact center managers can log in anytime to view real-time analytics, and respond to bottlenecks in real-time

Cost Effective

Upgrade Your Contact Center, While Creating Multiple Efficiencies

Toll-free and emergency numbers for $1 to $2 per line
Innovative call center software triples connect rates and doubles call center productivity
Cloud-infrastructure slashes hardware budget, and intuitive interface requires less IT intervention